XBOX
Reimagining how new players discover Xbox.
Case Study
6 Minute Read
Role
Product Design Intern
Timeline
Summer 2026
Team
Nick Robinson (Manager)
Lauren Weldon (Mentor)
Tools
Github Copilot
VS Code
Xbox Design System
THIS CASE STUDY IS NOT PUBLICALLY ACCESSIBLE
If you'd like to read more than what's presented, please reach out to me!
karenhclai@gmail.com
This summer, I joined Xbox as a Product Design Intern working on how the platform can lower its barriers toward new players with an amazing team of designers and engineers. Coming in as a non-gamer taught me the value of an outsider's perspective; it let me notice the intimidation and unspoken assumptions that people already inside the ecosystem tend to overlook.
A Look Into My Impact
Creating within XDS
Ramped into enterprise design system
20+ Cross-Device Breakpoints
Designing across handheld to TV-sized screens
Agentic prototyping workflow
Designing at production fidelity inside live codebases
[Tools] VS Code, Github Copilot
Authenticated & Unauthenticated States
Identity & Personalization Design
Commerce & Rewards UX
Final reflection + take away
Structure is how you survive ambiguity
My project began as a broad, open-ended prompt, so I learned to build structure before chasing solutions
AI UX in my process
Moving into higher-fidelity, interactive work let stakeholders experience an idea instead of imagining it. Getting there meant pushing into new tools. This summer I experimented a lot with prototyping in VS Code utilizing the internal XBOX Design environment.
Storytelling across projects
Working across two projects, I found they became insight engines for each other — patterns in one made the other stronger. Holding both pushed me to design the story, not just the screen.
